Natalie Gerber FAQs

SHIPPING

Shipping and handling fees apply to all orders. We ship with Canada Post in 6 business days, to Canadian destinations, and a tracking number is provided. If you are ordering multiple items charges may vary. Please inform us at the time your order is placed if you require your shipment to be expedited. Shipping fees will be quoted at the time of ordering.

RETURNS & EXCHANGES

All Natalie Gerber merchandise is quality guaranteed, if you are not satisfied with your purchase please let us know.

Merchandise returned must be unused and in new condition to be eligible for a refund or exchange. Your refund will be credited back to the original method of payment. A credit will be posted to your account approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

To return an item use your own traceable and insured shipping method and mail to:

Natalie Gerber
Attn: Returns
PO Box 281, Station M
Calgary, AB
T2P 2H9
Canada
Invoice # ___________

The cost of return shipping must be prepaid at the point of return. Natalie Gerber is not responsible for customer returns that are not received.

PRIVACY POLICY

Thank you for visiting. Ensuring the privacy and security of your personal information is very important to us. Our privacy and security policy outlines the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information.

Collected Information
Personal information you provide to us (ie: name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in private files and on our internal systems. This information may be combined with other identifiable personal information (such as demographic and past purchase information) from our records. We may use this combined information for future marketing initiatives.
Natalie Gerber may disclose specific personal information about you if required by law, governmental request, court order if based on our good faith belief, it is necessary to conform or comply with such law, request or court order.
Our Email List
We offer those who sign-up for our email list advanced notice of sales, new products, and other news. Email addresses collected at www.nataliegerber.ca are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe from our email list please contact us. We will remove your name from our email list as soon as possible. Please recognize that you may receive another email before we are able to remove your name.
Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.
Policy Changes
Nataliegerber.ca may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. The nataliegerber.ca Privacy & Security Policy only addresses the use and disclosure of information we collect from you on our website.
Feel free to contact us with any questions about our Privacy & Security Policy.

Get in touch.