Minimum Orders: Please note that there is a minimum order requirement of $500.00.
Cancelled Orders: A 25% cancellation fee will be charged on all cancelled orders. The cancellation fee may be waived at management’s discretion but will not be waived on any order that is in the process of being made or shipped when the cancellation is placed. A cancelled order includes any order that is not accepted by the receiver on delivery.
Processing/Shipping: Processing and shipping for wholesale orders require 4-6 weeks for delivery. All shipping charges are for account of the purchaser.
Payments: Only credit card payments will be accepted. Payment information will be collected at the time an order is placed and the payment will be processed at the time of shipping. Credit applications are required for net 30 requests.
Returns: Natalie Gerber does not accept returns on wholesale purchases. In the case of manufacturing defects we will either repair, exchange or provide a client credit on receipt of the defective item in unused condition. Your company is responsible for return shipping charges. If an item with a manufacturing defect is received please contact us.